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0207 619 1080

Booking Conditions

Information provided on this website is subject to change. Full details of your holiday will be confirmed when all the arrangements are booked. Travel documents will be forwarded by post or email 14 days before departure. Travel documents must be checked on receipt and any discrepancies advised within 7 days. After this period any changes will be charged as shown below in Amendment and Cancellation fee paragraphs

  • is not financially responsible for any financial loss caused by missed connections. Before boarding a train check departure screens or station staff that you are on the correct service. In the event of delayed or cancelled services the ticket will need to be endorsed by the train conductor or at the booking office.
  • Remember, you must have a valid passport for each person travelling. is not responsible for any financial loss caused by not having necessary passports and/or visas as required.
  • Travel Insurance. Please ensure your travel insurance covers missed connections, delays, cost of replacement tickets, as well as accident, medical, theft cover etc. If your travel involves EU countries please ensure each traveller carries a current E111 or equivalent.
  • Cancellation fees are applied as follows:
    • Up to 30 days before departure = 25%
    • Up to 20 days before departure = 50%
    • 20 days or less = 100%
  • These charges apply on receipt of written cancellation received by letter, email or fax.
  • Amendment fees for change of date is £50 per person, amendments not possible within 20 days before departure (subject to availability). This is subject to any increase in hotel and train tariffs which will be advised when the amendment is completed.
  • Advance bookings. Most train journeys can only be booked 3-6 months before return travel date. We will hold your hotel reservation until we can complete you holiday reservation and contact you and confirm with an invoice. There is no extra charge for this service.
  • Bookings can be made by phone on 020 7619 1080 or send an email to [email protected] A deposit of £250 per person will be taken when a booking is made or full payment if within 2 months of travel date. Payment is accepted by all major credit and charge cards. If payment is made by credit or charge cards a fee of 3% will apply. No charge is made for debit cards or bank transfer, If payment is made by cheque, we require 5 working days clearance before documents are released. Full payment is due once the complete holiday arrangement is confirmed.
  • Late bookings can be made up to 14 days before departure.
  • Bookings and prices are made subject to availability. In the case of travel as busy periods e.g. Easter, Christmas, School holidays, often it is only possible to book at higher fares or alternative dates/times. You will be advised at the time of booking.
  • Problems are best resolved at the time they occur. Contact the hotel owner/manager or the senior conductor/station supervisor if you encounter difficulties. We can only follow up complaints up to 1 month from your return date.
  • E & O E (Errors and Omissions excepted).